On behalf of the Red Dress Team, our hearts go out to everyone, because we are all affected by this unprecedented time of uncertainty. In these rapidly changing circumstances, we believe that communication and transparency are key and we want to let you know the efforts we are making to do our part to flatten the curve.
Our management team is closely monitoring all DPH, CDC and other pertinent communications and will reflect changes to ensure that we are operating with the utmost care for both our customers and employees. Please check back here as circumstances and policies may shift. If you have any questions or concerns regarding our response or policies please email us at firstname.lastname@example.org.
Our thoughts and prayers are with you and your loved ones during these difficult and uncertain times. Our mission is the same as it always has been and we will work together with our team to bring color, confidence and happiness to your day. As our lives continue to change, just remember we’re all in this together.
OUR WAREHOUSE AND OFFICE EMPLOYEES
For the past several weeks, we have adopted a twice daily cleaning process, have distanced our employee workstations, have converted some departments to work remotely and have made special arrangements for staff who need to adjust their schedules to care for young children who are now at home. We have also made disinfectant, hand sanitizer and gloves available to all employees for increased personal protection.
Our employees are working hard to process all orders with the same level of service that you have come to expect from Red Dress. Undoubtedly all companies are facing the challenge of keeping things running smoothly, but we’re set up to continue packing and shipping your orders in a safe and reliable manner. For details regarding our shipping process please visit our shipping FAQ page. You can find our return policy and guidelines on our returns FAQ page.
We are continuing to offer customer service during our normal office hours. Our team will be working remotely and can be reached Monday-Friday from 9:00am - 5:00pm EST via chat, email and phone.