Welcome to Red Dress!
Our goal at Red Dress is for you to love every piece you order but we know that returns happen. So we hope this makes it a simple process for you.
What is your Return Policy?
We accept returns or exchanges on unworn items in their original condition (unwashed, tags attached and shoes must be in shoe boxes) within 30 days of fulfillment, for store credit only. Items marked FINAL SALE are not eligible for return or exchange.
Exchanges & Returns
We offer free exchanges for the same item in a different size or color. Returns are for store credit ONLY! Returns made in-person at a Happy Returns Bar are free and will not incur a shipping label fee. Mail in returns will incur a $6 shipping label fee, that will be deducted from your store credit.
We currently do not offer exchanges for international orders. International orders that are returned will be for store credit only.
Start your return or exchange here.
For transparency: Store Credit is processed for the item cost only. The initial shipping fee is not reimbursed.
Happy Returns
We’ve partnered with Happy Returns to allow for quick, easy and environmentally sustainable returns in person across the U.S.
- As of December 5, 2023, Happy Returns will only be available for returns of 2 items or less.
- You can start your Happy Return by clicking here. Happy Returns will email you a QR code and an Express code to provide at your local Happy Returns Bar. Without a code, they will not be able to accept your return, so please be sure to set up the return before heading to a Happy Returns Bar location.
- No Shipping boxes or mailer envelopes are needed for Happy Returns Bar returns.
If any returns do not meet the requirements listed above, our amazing customer service team will contact you via email or phone. For any questions, please contact orders@reddress.com.
If you receive an item that is damaged or incorrect, please notify our customer service department within 3 days of receiving your order. We ask that you please include photos of any damage to expedite the process. We do our very best to accurately depict the correct colors of our clothing but colors may vary due to photography lenses and lighting. These situations do not qualify for defects but you most certainly can still return them.
Thank you SO much for shopping with our small business! We would be nothing without you.