Frequently Asked Questions

Hover over the MY ACCOUNT link located in the top right hand corner and click on CREATE ACCOUNT. You can also click here.

You will be sent to a different page to create an account.

Fill out the form completely and click CREATE ACCOUNT when completed.

A confirmation email will be sent to activate your new account.

Click here to access the account page.

Click on the FORGOT PASSWORD? link

Enter the email associated with your account and you will be sent a password reset link.

Click here to log into your account.

Once logged in, there will be a menu on the right side of your screen. Click on MY ADDRESSES to change your current address or add a new address.

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard on your Cart page.

To view what is in your bag at any time, click the "bag" icon in the top right hand corner of your screen.

To purchase what you've selected click "checkout", then "secure checkout".

Once we have confirmed your order we will ship!

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 2:00pm EST (11:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign into your Red Dress account page. If you're having trouble loggin in, or if you checked out as a guest, please contact customer service at orders@shopreddress.com

If you need to make any changes to your order, please call us at 706-425-8707 or email orders@shopreddress.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

Standard Shipping (shipped via UPS or USPS)

Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Orders shipped via standard delivery typically arrive in five (5) to eight (8) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $8.95 if the order is under $75. It is free for orders over $75.

Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 1:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 1:00 p.m. ET will be processed the following business day. Cost is based on weight and destination. International orders will be shipped via USPS.

Priority Shipping (shipped via UPS or USPS)

Orders with Priority Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via priority delivery typically arrive in four (4) to five (5) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-3 business days. Priority shipping cost is $12.95.

• Express Shipping (shipped via UPS)
  Orders with Express Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via express delivery typically arrive in two (2) to four (4) business days (Monday through Friday, not including holidays) for the Continental United States. Express shipping requires a physical address. UPS cannot deliver to P.O. Boxes. All orders are shipped within 1-3 business days. Express shipping cost is $22.95.
  
  
• UPS Next Day Air (shipped via UPS)
  Orders with UPS Next Day Air Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via UPS Next Day Air delivery typically arrive in one (1) business day (Monday through Friday, not including holidays) for the Continental United States. UPS Next Day Air Shipping is not available for Alaska or Hawaii. UPS Next Day Air shipping requires a physical address. UPS cannot deliver to P.O. Boxes. Orders placed by 1 p.m. ET will ship the same day. Orders shipped after 1 p.m. EST will ship the following business day. UPS Next Day Air shipping cost is $39.95.
  
  

Expedited International orders are usually delivered within 3-5 business days. Orders confirmed before 1:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 1:00 p.m. ET will be processed the following business day. Cost is based on weight and destination. International orders will be shipped via USPS.

P.O. Boxes and Military Addresses - (shipped via USPS)

We ship to APO/FPO and P.O. Boxes with standard shipping. Delivery time to APO/FPO and P.O. Boxes varies and is generally longer than our standard ground shipping.

Domestic
We currently ship to the Continental United States, Alaska, Hawaii and Puerto Rico.

International
We currently ship international orders to Canada and Mexico.

P.O. Boxes and Military Addresses
We ship to APO/FPO and P.O. Boxes with standard shipping. Delivery time to APO/FPO and P.O. Boxes varies and is generally longer than our standard ground shipping.

Customs and Duties
Red Dress does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Red Dress Boutique does not pay these fees.

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 1:00pm EST (10:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign into your Red Dress account page. If you're having trouble logging in, or if you checked out as a guest, please contact customer service at orders@shopreddress.com

Counting business days

Shipping days are 24-hour days. If you place your order on Monday (before 1:00 pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 1:00 pm ET), then 1 business day would be Wednesday. Business days do not include weekends or holidays.

Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate.

If you have any issues with receiving your order, please contact us ASAP at orders@shopreddress.com with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out!

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

Next Day Air - $39.95 return cost. Express Shipping - $22.95 return cost. Priority Shipping - $12.95 return cost. Standard Shipping - $8.95 return cost.

If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately at orders@shopreddress.com with your order number and photos of what you received.

Returns

We happily accept returns on unworn items in their original condition (unwashed, tags attached and shoes must be in shoe boxes) within 30 days of fulfillment, for an E-Gift Card only. Items marked FINAL SALE are not eligible for return or exchange.

You can start your return here. Mail in returns will incur a $6 shipping label fee, that will be deducted from your an E-Gift Card.

Exchanges

We offer free exchanges for the same item (of equal price) in a different size or color. We currently do not offer exchanges for international orders.

Start your exchange here. Your exchange order will be processed and shipped, once we’ve received confirmation that your return order is in-transit. If you’d like your exchange order to be processed immediately, you will have the option to provide your payment information at the end of the exchange process. We will not charge you for the exchange if the original return is sent back within 14 days. If the original return is not sent within the 14 days, you will be charged for the exchange order.

Items that qualify for a return or exchange are any items that are unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.

Jewelry, sunglasses, hats, and swimwear are returnable in new condition. Jewelry, sunglasses and hats are not returnable if they are in the sale section.

E-Gift Cards, cosmetics, bodysuits, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse or damage.

Please refer to the Return Policy to ensure that your return meets the criteria stated.

You can start your Happy Return by clicking here. Happy Returns will email you a QR code and an Express code to provide at your local Happy Returns Bar. Without a code, they will not be able to accept your return, so please be sure to set up the return before heading to a Happy Returns Bar location.

If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Returns made in-person at a Happy Bar are free and will not incur a shipping label fee. Shipping charges will not be reimbursed.

Return shipping costs are not reimbursed by Red Dress. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at orders@shopreddress.com

SEND RETURNS TO:
Red Dress Boutique Returns Dept.
Order #_________________
240 Collins Industrial Blvd Suite A
Athens GA 30601

RETURN PACKAGING

You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s). No shipping boxes or mailer envelopes are needed for Happy Returns Bar returns.

Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Returns made in-person at a Happy Returns Bar are free and will not incur a shipping label fee. Shipping charges will not be reimbursed.

Return shipping costs are not reimbursed by Red Dress. If you choose to used the pre-paid UPS return label sent to your email, the $6.00 cost of the label will be deducted from the return total once we process your return. The pre-paid return labels are only for use in the United States. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at orders@shopreddress.com

An emailed E-Gift Card will be instantly delivered after your return has been accepted and processed by either a return bar representative or a UPS carrier. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. This does not include the shipping charge paid on the order.

We know online shopping can be tricky! Since our styles come from so many different designers, sizing can really vary from piece to piece. The About The Fit section on each product's page will provide more detailed information about that particular product's fit as well as a custom size chart.

If you're still not sure about the measurements or you need to know more about the product (color, style, material, etc.), our Fit Experts are here to help! Just email stylist@shopreddress.com

Measuring Tips We measure each item from side seam to side seam, on a flat surface. Please consider the fabric content of each item, as fabric containing stretch may have give.

Bust Measure around the fullest part of your bust making sure the tape fits comfortably and is parallel to the floor.

Waist Measure around the narrowest part of your waist below your rib cage and above the hips making sure the tape fits comfortably and is parallel to the floor.

Hips Measure around the widest part of your hips below your waist and above your thigh making sure the tape fits comfortably and is parallel to the floor.

You can purchase a Red Dress E-Gift Card by clicking here.

An E-Gift Card is emailed to the address associated with the order soon after the order is placed, pending payment approval. No physical gift card will be shipped.

E-Gift Cards can only be used on www.reddress.com.

Visa, Mastercard, Discover, American Express, PayPal, Amazonpay, AfterPay, Klarna and ShopPay.

Ordering with AfterPay or Klarna
AfterPay and Klarna are a “shop now, enjoy now, pay later” payment option on the site available for orders totaling $35-$1000 that are being shipped within the United States. Your order will be paid for using a card of your choice in 4 equal installments that are automatically charged to you every 2 weeks. The first installment is due at the time of purchase.

Returning with Afterpay and Klarna
AfterPay and Klarna acts as a middleman in terms of payment. When a purchase is made using AfterPay or Klarna, AfterPay and Klarna pays us the full amount for your order so that we can get it shipped out ASAP. AfterPay and Klarna are then responsible for collecting those funds from you via the payment installments. When a return is made on an order, we issue the refund on our end, and that information is sent over to AfterPay or Klarna . AfterPay or Klarna are then responsible for refunding the correct amount based on the return and canceling or adjusting future payment installments.